Refund Policy

At Bismillah Elegance, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, please review our refund policy below.

1. Eligibility for Refund:

   • Refunds are only applicable for products that are defective, damaged, or incorrect upon delivery.

   • To be eligible, the product must be unused, in its original packaging, and reported within 7 days of delivery.

2. Non-Refundable Items:

   • Custom-made or personalized jewelry items cannot be returned or refunded unless they arrive damaged or incorrect.

   • Products damaged due to misuse, neglect, or normal wear and tear are not eligible for a refund.

3. Refund Process:

   • To initiate a refund, please contact us at [Insert Email Address] with your order number, reason for the refund request, and clear photos of the product.

   • Once your request is reviewed and approved, you will receive instructions for returning the product.

4. Refund Timeline:

   • After receiving and inspecting the returned product, we will process the refund within 7-10 business days.

   • The refund will be credited to your original payment method.

5. Shipping Costs:

   • Shipping costs for returning items are the responsibility of the customer, unless the product was defective or incorrect.